So, I need some feedback from you guys about something that just transpired. Mr. Daddy and I both feel that we've behaved reasonably, but I'm just curious to see what other people have to say.
On September 22nd, I purchased on eBay a Knight costume for Bubba for Halloween. The seller had an option that said "If you choose the Buy It Now" option, you will receive free shipping. GREAT! So, I chose Buy It Now, but when I went through Pay Pal it charged me $10 in shipping. I went ahead and paid it but immediately emailed the seller and asked about why this happened and asked if she would be refunding my money. By Sunday night I still had no reply to my email, so I sent a 2nd email, slightly more terse in tone asking about the refund. Monday morning I had a reply and by Monday afternoon our $10 had been refunded. GREAT!
On Tuesday of this week I realized "Hey! Where's Bubba's costume? It seems like it should have been here by now." So, we emailed the seller again. Nothing! No response. On Thursday we got an email saying that the item had been mailed and we should be receiving it any day now and in fact when we got home that afternoon the costume was waiting for us. It seemed to me that it took longer than it should have for the package to arrive -- we've always received things super fast when we've bought from eBay-- but whatever. It was here. All was right with the world.
And then we opened the box. And everything inside REEKED of cigarettes. Well, there was no getting the costume away from Bubba at that point so we let him have it, but GROSS! We've had the costume for a couple of days now and it still reeks. Mr. Daddy is an occasional smoker and even he was grossed out by it.
Of course when you buy anything on eBay you're supposed to leave feedback. We decided not to mention anything about the lack of communication or the slow shipping, but we did mention that the costume smelled like it had been made in a cigarette factory (we didn't use those exact words, but we did tell the truth). I felt that was only fair. As a buyer, I would definitely want to know that kind of thing.
And this morning we had a hateful email from the seller. She said that she was trying to raise 4 children and that we had "ruined" her business. AND she left us negative buyer feedback and said we were "difficult to work with." I say that if she's SO concerned about her business she shouldn't smoke around her "merchandise" (not to mention her KIDS! Hello!).
Were we wrong? I don't think so. But I'm curious to hear what you guys have to say.
UPDATE: The seller has emailed Mr. Daddy AGAIN saying that we shouldn't have put negative, that it should have been "Neutral." Mr. Daddy said "Well, I didn't have a NEUTRAL reaction when I smelled the cigarette smoke!" Actually, he just blocked her so he doesn't have to get any more emails from her!
5 years ago